Continually creating for the needs of our members
Our members are at the heart of everything we do. We prioritize access, experiences and health outcomes above all else to ensure each person can become their healthiest self.
Meeting members where they are
At Evernorth Health Services, we know that care is more than a transactional experience. Care is personal, and what is right for one person may not be right for all.
Combining this deep understanding with our 30+ years of industry experience, we build flexible roadmaps to better health with custom, integrated solutions to meet members’ specific needs—and we don’t stop until their goals are met.
Helping members save on medications
We’re dedicated to lowering the cost of prescription drugs and delivering predictable copays on the medications members need. For example, our Patient Assurance program caps copays for select diabetes and cardiovascular medications at just $25 for up to a 34-day supply.
Simplifying the care journey
Our digitally enabled and guided approach uses data and connectivity to combat fragmentation and coordinate a seamless and straightforward care experience.
We offer handheld care management tools and real-human navigation via call or chat, allowing members to quickly access information about their benefits, keep track of their prescriptions or receive on-demand care in a few simple clicks.
Evernorth CareNav+
Our cutting-edge, AI-powered navigator solution provides members with proactive care recommendations based on a continuous loop of health insights. By integrating member data with human-led care coordination, CareNav+ helps address member needs—up to a year in advance.
Enhancing accessibility across the care experience
Omni-channel access to care in a world that is increasingly hybrid is critical to ensure access to care. That’s why we bridge the digital divide with both virtual care capabilities and seamless connections to physical sites. With our unique size and scale, we’re able to sense and solve intricate care challenges with flexible, accessible solutions that reduce avoidable visits to the doctor’s office.
Our partnership with MDLIVE provides on-demand access to +2,400 board certified doctors and licensed therapists trained in telehealth. From primary care to 24/7 urgent care and a wide range of behavioral health services, MDLIVE helps members achieve whole-person health—anytime, anywhere.
Improving health outcomes,
today and into the future
today and into the future
life-changing and life-saving interventions through our Advanced Opioid Management® program.
average savings by members on 90-day prescriptions through home delivery vs. 30-day at retail.
members receive expert service and compassionate care – 24/7/365.