It is the policy of Evernorth to provide accessible services to our customers and the public, regardless of disability status. We strive to provide a more accessible digital experience and are building our website with accessibility in mind.


We have incorporated accessibility features based on principles from the Web Content Accessibility Guidelines 2.0 Levels A and AA, including:


Providing text equivalents for all non-text elements, when applicable

Avoiding use of graphics to represent text

Ensuring meaning is not conveyed by color alone

Using tables to show tabular data



If you are an individual with a disability who requires assistance to access Evernorth’s services you can email us at accessibility@express-scripts.com. Please provide the Customer Service Representative with information about the nature of the request, as well as your contact information, such as an email, address, or telephone number where you can be reached.


TTY/TDD Service (For callers who are deaf or hard of hearing)

Dial 711 and follow the prompts, available 24 hours a day, 365 days a year.



We are always working to ensure that our services are accessible to our customers and the public, including individuals with disabilities. If you have any comments regarding our website, suggestions regarding techniques we might employ to make your experience easier, or concerns about issues we may have missed, you can contact us at 1 (800) 853-2713. In your communication to us, please specify the nature of the accessibility issue you are raising, including the web page that may have presented an accessibility challenge.



Evernorth's website contains links to web pages hosted by third parties. Evernorth does not guarantee that any third-party websites are accessible and is not responsible for the content or accuracy of such websites, including but not limited to any accessibility barriers on such websites. For more information, view our Terms of Use.