Member Experience Insights Newsletter
Our Member Experience Insights Newsletter features must-see updates on our pharmacy-benefit member experience innovations. This newsletter provides a consistent, streamlined space to highlight key updates, upcoming opportunities, and tools that deliver exceptional value to members.
Redesigned. Reimagined. Ready for what’s next.
Our new digital experience is here. We’ve reimagined the Express Scripts website and mobile app to be more intuitive and personalized for the millions of members who use them to manage their pharmacy benefits.
Building more than individual solutions
Each enhancement is part of a broader effort to create a more connected, intelligent, and personalized member journey. Together, these investments enable us to evolve and deliver new value over time.
Get a hands-on look at our redesigned experience
Explore our new member experience through our interactive guided walkthrough. See how digital tools and resources help your members understand and manage their pharmacy benefits with confidence—anytime, anywhere. The password to access the demo is ‘appdemo’.
Designed for the future of member support
Explore our latest enhancements and see why they matter for the member experience. Download our flyer to see what we’re doing now and what’s shaping the next generation of member innovation.
Building a scalable foundation for future member innovations and enhanced experiences.
Expanding AI-powered tools that make it easier to find answers and access support.
Creating more personalized interactions that help members stay informed and engaged in their care
Accelerating innovation to deliver new capabilities faster.
Shifting from reactive support to proactive advocacy that anticipates member needs sooner an
Making medications and care easier to navigate
Our auto refill and pricing tools help make managing prescriptions easier for members. Explore these features that help make sure members are always informed and never run out of medication.
Members can find care and pharmacy options, check coverage details, and monitor prior authorization requests through one convenient experience.
Our most significant enhancements to the digital experience
Whether you’re looking for a quick overview or a detailed tour, this special edition showcases how Express Scripts® is transforming the digital experience for members and building a foundation for future innovation.
Redesigned dashboard
Easier and more intuitive navigation
Find a pharmacy
Now featuring enhanced, member-friendly capabilities
Check coverage tools
Improved pricing for a better experience
New dosage reminders
Includes new gamification aspects to support adherence
Medications page
More intuitive for easier navigation
Reimagined experiences
Greater transparency into costs and personalized next steps
Expanded visibility
New views into vendor programs and services
Find care experience
More connected to provide better results
New resource library
FAQs, videos, educational content, and more
Help members get more from their pharmacy benefits.
Encourage members to create a digital account so they can conveniently manage their pharmacy benefits. Watch the video and download our toolkit to get started.
References
1. Evernorth, “Unlocking employee satisfaction through pharmacy benefits”
Details may vary by plan. While line of business differences are noted where applicable, some variations may not be reflected. All enhancements and visuals, which are representative of our strategic direction, are subject to change prior to launch. Digital experiences, functionality, and timelines may change at any time.