Oncology support. Every step of the way.
Evernorth® Health Services is committed to creating stronger, simpler oncology care that connects treatment across the health care ecosystem and with every part of a patient’s life.
Our streamlined, simplified experience in action.
Meet Kevin, he’s part of a growing number of younger people living with cancer. Luckily for Kevin, from diagnosis to remission, Evernorth Health Services supports his clinical care and everything else that comes from living with cancer to help him have a better experience and see better outcomes.
Here’s how our care comes to life for patients just like Kevin:
Connecting patients to care
Our services help members screen earlier, receive a diagnosis faster and start treatment sooner. They’ll experience more connected care from clinicians who specialize in their condition, all in a way that’s convenient for them.
Whole-person support
Cancer touches every part of a person’s life. We help members with the logistical and financial aspects of their cancer care. We even offer support for caregivers while they are caring for their loved one.
Services behind the scenes
From faster approvals to more streamlined provider experiences, our support behind the scenes helps members focus less on paperwork and more on getting healthy. We help plans and payers offer affordable coverage while doing everything we can to improve outcomes for their members.
Cancer care is complicated. Patients like Kevin and their families are working through a diagnosis, while balancing multiple specialists, outreaches and point solutions. Patients are often overwhelmed and face incredibly complex choices.
Complete cancer care. Every way. Every day. For everyone.
Evernorth has the size and scale to work across health care to blend clinical experience with best-in-class technology. We integrate services throughout the entire treatment journey to connect providers, pharmacies and medical practices. This creates more support and an easier experience for patients like Kevin.
Evernorth Oncology Benefit Services
Evernorth Oncology Benefit Services closes the loop on what’s missing in cancer care.
Our high-quality care ecosystem delivers expert opinions and treatment from top-quality care providers. Members can get the right care at the right time from the right providers.
A dedicated team connects and coordinates personalized care along the entire journey—for both members and caregivers. A licensed oncology nurse navigator and care coordinator provides educational resources, secures appointments, answers medical questions and helps ensure timely access to care.
An intelligent digital platform simplifies cancer care with an integrated approach across providers, pharmacy and virtual care.
Deep clinical pharmacy support is available day or night to answer questions about specialty medicines via Accredo® Specialty Pharmacy.
Virtual care enables providers to deliver exceptional care—when it’s convenient for the member.
Support from clinicians who understand your condition.
The Oncology Therapeutic Resource Center® (TRC) from Accredo Specialty Pharmacy connects patients with specialty-trained pharmacists and nurses 24 hours a day, 7 days a week. Our patient Kevin receives care from clinicians who specialize in his condition and who take the time to understand his circumstances. In fact, patients in our TRC spend twice as much time getting specialized care.2
TRCs deliver measurable improvements in care and cost.
11.8%
Higher adherence for patients using our digital tools2
12%
Fewer emergency room visits3
22%
Fewer inpatient admissions3
Post-surgery, members like Kevin can face access and address verification issues which can lead to delays. Once treatment starts, members often feel overwhelmed by financial and coverage concerns with all the different claims and bills coming to their mailbox. Many cancer patients also have a family member acting as their caregiver, who would have their own concerns during treatment.
While cancer care improves, costs continue to rise.
Diagnostic and treatment innovations have improved survival rates, but these improvements cost more than they save. In fact, oncology is one of the top cost drivers for 88% of employers.4 The later cancer is diagnosed, the more expensive treatment can be.
51%
of patients and survivors incurred medical debt because of their care5
$441B
expected to be spent on cancer medicines alone by 2029 (from $252B in 2024)6
64%
of patients felt unprepared for the costs of their care7
30-50%
increase in treatment cost for cancers diagnosed in later stages8
Cancer touches every aspect of a person’s life. So does our support.
By employing a holistic strategy, we’re creating well-rounded benefits that address whole-person health when it comes to cancer care. See all the resources and solutions we offer to create better outcomes in all aspects of our members’ treatment journey.
Behavioral and emotional care
Getting a cancer diagnosis can trigger anxiety, stress and depression, which impacts people’s treatment and their personal and professional lives. We connect advanced data and services across medical, pharmacy and behavioral health to get patients like Kevin to the care he needs, when he needs it.
Caregiver support
Caregivers play an essential role supporting patients with limited abilities. But these duties can drain the caregiver emotionally. We’ll support Kevin’s mother during treatment too, to make sure her needs are met while she looks out for her son.
Nutrition guidance with TherapEase Cuisine
Malnutrition affects up to 75% of cancer patients at some point during treatment.9 That’s why we offer TherapEase Cuisine®, an oncology nutrition resource with information backed by scientific research. Now Kevin will have the nutrients to help his body heal and recover during treatment.
Copay assistance
Care isn’t valuable if you can’t afford it, and even insured patients struggle to afford their copays. That’s why we delivered $287 million in oncology-specific copay assistance in 2024 alone.10 Learn more about how our copay assistance programs help patients like Kevin keep cost from being a barrier to care.
Kevin was scared and confused when he had a cough that wouldn’t go away. Patients like him want to know what’s wrong quickly and get on treatment fast. Unfortunately, providers face roadblocks, disconnection and red tape trying to get members diagnosed and on therapy. His employers face growing costs and uncertain outcomes as they try to provide the right coverage for his cancer care.
When it comes to cancer, every moment counts.
Speed in cancer care is critical. How critical? Every four-week delay in treatment after a diagnosis can increase mortality by up to 8%.11 But complexity and costs are rising, delaying when patients can access and afford their care, creating administrative burdens for providers and causing plans to struggle with providing connected coverage at a reasonable price.
EviCore by Evernorth is with you from beginning to better.
EviCore by Evernorth goes beyond traditional utilization management to improve outcomes while managing costs. With future-ready solutions and member-focused care, EviCore enhances every step of the cancer journey for people, providers and plans.
Enhance patient experiences
We prioritize the member experience to deliver high-quality, timely care without unnecessary burdens.
Enable care connectivity
Leveraging cutting-edge technology to responsibly modernize policies, processes and systems, we eliminate barriers to care and reduce inefficiencies.
Advance health outcomes
Leveraging health insights and clinical expertise, we anticipate member and provider needs to uniquely deliver new value.
A faster, more coordinated, member-centered experience.
Evernorth Precision Path® enables earlier cancer screening, diagnosis and treatment while reducing provider burden. Members like Kevin gain 24/7 access to a multidisciplinary care team, reducing ER visits and hospitalizations while improving outcomes.
By simplifying and connecting cancer care, we’re lowering costs and improving treatment.
3-5x
lower costs for early-stage cancer vs late-stage cancer11
70%
fewer inpatient admissions12
54%
fewer ER visits13
Fairer pricing. More effective care for complex cancer cases.
The Oncology Care Value Program®, part of SafeGuardRx®, aligns medication costs with their outcomes for various types of cancers while ensuring patients have access to personalized medicine. So Kevin can feel confident he’s taking the right drug at the right time.
+ When Kevin starts treatment, he receives a preferred drug list based on his indication, clinician assistance and education through our Oncology Therapeutic Resource Center®.
+ Specialists provide expert clinical counseling to help Kevin optimize his care. Access to specialist pharmacists and nurses is free of charge to all patients.
+ Kevin saves on expensive oncology medications he fills at Accredo® Specialty Pharmacy.
References
- Evernorth Research Institute, Health Care in Focus, 2024
- Evernorth BOB
- Cartwright, A., Halim, L., Dorholt, M., Bridges, G., and Viteri, Y. (2024, May). Impact of Specialty Pharmacy: A Study in Inflammatory
- Business Group on Health Survey, 2025
- The ASCO Post Staff. March 18, 2022. "Half of Patients With Cancer and Survivors Report Incurring Cancer-Related Medical Debt, Over 70% Are Worried About Affording Care." WEBSITE.
- IQVIA Institute Report: Global Oncology Trends 2025, Adopting new therapies as modalities shift and expenditures rise, 2025
- The American Cancer Society Cancer Action Network. March 17, 2022. "Survivor Views: Cancer & Medical Debt." WEBSITE.
- McGarvey, November, Matthew Gitlin, Ela Fadli and Karen C Chung. September 13, 2022. "Increased healthcare costs by later stage cancer diagnosis." WEBSITE.
- Bossi, Paolo, Raffaele De Luca, Oriana Ciani, Elisa D’Angelo and Riccardo Caccialanza. October 5, 2022. "Malnutrition management in oncology: An expert view on controversial issues and future perspectives." WEBSITE.
- IQVIA. May 2, 2023. "Use of Medicines in the U.S. Continued to Grow in 2022 while Patient Out-of-Pocket Costs Remain Low, Says IQVIA Institute." WEBSITE.
- Mike G. June 1, 2025. "How Cancer Screenings Helped Save the U.S. $6.5 Trillion: A Case for Early Detection." WEBSITE.
- Rose, Liam, Ganesh Rajasekar, Anjali Nambiar, et al. July 21, 2025. "Estimated Out-of-Pocket Costs for Patients With Common Cancers and Private Insurance." WEBSITE.
- CAPC. August 13, 2024. "Study Examines Impact of Supportive Oncology On Cancer Care Utilization and Cost." WEBSITE.