Every moment counts with specialty care
Specialty care designed to improve access, affordability and clinical support for people with rare, chronic, and complex conditions.
Specialty care works best when expertise, access, and support work together.
Evernorth Specialty Services connects specialized capabilities across pharmacy, fertility, distribution, infusion, and care management to create a more coordinated specialty care experience. By bringing together expertise from across the Evernorth ecosystem, we help organizations navigate complexity while supporting better access, affordability, and outcomes.
What are specialty services?
Specialty services help address the cost, access, and care challenges that come with complex medications and treatments. Evernorth Health Services connects specialty and fertility pharmacy, clinical expertise, medication distribution, infusion care, and other capabilities to help patients access treatment while helping plans, providers, and health systems manage specialty complexity more effectively.
How Evernorth helps with specialty care—an overview
Specialty therapies can bring new possibilities for people living with rare, chronic, and complex conditions. They can also create significant challenges for the organizations supporting their care—from managing rising costs and treatment access to coordinating delivery, administration, and ongoing clinical support.
Evernorth brings specialty pharmacy, fertility treatment support, distribution, infusion, and health-system capabilities together to help address those challenges across the treatment journey. By connecting specialized expertise and services, we help plans, providers, and health systems manage specialty complexity while helping patients access and stay supported through treatment.
Specialized businesses and capabilities across Evernorth support distinct needs throughout specialty care: Accredo® Specialty Pharmacy, Evernorth’s fertility pharmacies: Freedom Fertility and VFP Pharmacy Group, CuraScript SD® distribution
How Evernorth is responding to a specialty landscape that keeps changing
New biologics, biosimilars, cell and gene therapies, and other specialty treatments continue to reshape care. These advances can create new opportunities for patients, while also introducing greater cost, complex handling requirements, delays to treatment, and coordination challenges.
Evernorth helps organizations respond with specialty expertise across the treatment journey—specialty and fertility pharmacy to distribution, infusion, site of care, and patient support. By connecting these capabilities, we help organizations prepare for new therapies while keeping the individual patient experience at the center.
Key ways we help
Personalized support for the most complex conditions
Accredo® Specialty Pharmacy supports patients and caregivers navigating rare, chronic, and complex conditions. Specialty-trained pharmacists, nurses, social workers and patient advocates provide condition-specific guidance to help people access therapy, understand treatment, and stay supported over time.
Accredo’s role extends beyond dispensing to include affordability resources, specialized delivery, and coordinated care across settings. By helping patients navigate access barriers, stay on track with treatment, and receive condition-specific support, Accredo helps plans and employers address the cost, coordination, and clinical complexity of specialty care.
How Accredo supports patients beyond the prescription
Improve access to therapy
Help patients navigate prescription requirements, prior authorization, affordability resources, and specialized medication delivery.
Provide specialized clinical support
Connect patients with condition-trained clinicians who provide education and guidance throughout treatment.
Support treatment continuity
Use proactive outreach, adherence support, and refill coordination to help patients stay on track and reduce treatment interruptions.
What does Accredo do for access, cost support, and ongoing care?
Access
Help patients navigate prescriptions, benefit requirements and prior authorizations
Deliver specialty medications with the handling and timing complex therapies require
Expand access through home delivery, home infusion and other appropriate site-of-care options
Provide convenient digital tools for refills, payments and order tracking
Cost support
Help eligible patients explore copay assistance and patient support programs
Provide generic and biosimilar therapy options when clinically appropriate
Connect patients with transportation and community resources when additional support is needed
Help patients better understand therapy-related costs and available financial options
Ongoing care
Monitor adherence and provide proactive outreach throughout treatment
Coordinate refills and medication delivery to help reduce interruptions
Deliver condition-specific education and treatment guidance from specialty-trained clinicians
Support patients with ongoing care from pharmacists, nurses, and other specialty care teams
Complex care made simpler
With the help of Accredo, patients can get treatment at home because every moment counts. Care at home can help make treatment more accessible and convenient while supporting continuity throughout the care journey.
See how Accredo combines condition-specific clinical expertise, medication access, and personalized support to help plans and employers address the needs of people with complex conditions.
Explore Accredo's Specialty Pharmacy
Read Accredo key conditions research
Specialized capabilities that extend the specialty care journey
Building on Accredo’s comprehensive specialty pharmacy model, Evernorth brings together additional capabilities to address distinct needs across specialty care. Dedicated fertility pharmacy support, specialty distribution, health-system pharmacy, and infusion services help extend support across treatments, populations, and care settings.
Specialized pharmacy support for fertility treatment
Freedom Fertility and VFP Pharmacy Group by Evernorth provide specialized fertility pharmacy services designed to help patients and fertility clinics navigate the unique demands of fertility treatment. Together, they combine fertility pharmacy expertise, benefit and insurance guidance, affordability support, medication education, and time-sensitive fulfillment to help keep treatment moving.
Key capabilities of our fertility pharmacies
Fertility-trained pharmacists and dedicated care teams
Insurance benefit navigation, prior authorization support, and affordability resources
Personalized medication education, including injection training and virtual learning tools
Time-sensitive medication fulfillment, including same-day emergency fulfillment in select markets
Medication coordination, manufacturer support, and ongoing communication throughout treatment
In-house sterile and non-sterile compounding capabilities when prescribed
Specialty distribution
CuraScript SD® by Evernorth provides specialty distribution services for physician offices, practices, surgery centers, integrated delivery networks, and other clinical settings. Distribution capabilities span biologics, branded drugs, generics, vaccines, infused medications, and supportive-care products.
By helping make specialty products available across clinical settings, CuraScript SD supports timely therapy access and continuity of care while allowing providers to focus more attention on their patients.
More ways we support the specialty care journey
Site-of-care management and home infusion
Where a specialty therapy is administered can affect access, experience and cost. Evernorth helps connect patients with appropriate options across physician offices, infusion centers and the home—based on the therapy, clinical need and available programs. Accredo nursing and home-infusion support helps extend specialty care beyond traditional settings while supporting treatment continuity.
How we support site-of-care decisions:
+ Bring eligible specialty treatments closer to patients through flexible care settings.
+ Connect patients with specialty-trained nurses and care teams when appropriate.
+ Coordinate treatment across pharmacy, infusion and other care settings.
+ Support clinically appropriate site-of-care strategies that help manage costs.
Condition-specific expertise for more coordinated specialty care
Specialty treatment is not one-size-fits-all. Accredo’s Therapeutic Resource Centers connect patients with pharmacists, nurses, and other clinicians who specialize in specific conditions and therapies. This condition-specific expertise helps patients understand and stay on track with treatment while supporting adherence and more coordinated care throughout the specialty journey.
24/7 clinical support
Patients can connect with specialty-trained pharmacists and nurses day or night.
Condition-focused care
Clinicians specializing in specific conditions and therapies provide tailored guidance.
Multidisciplinary expertise
Pharmacists, nurses, dietitians, social workers, and care advocates collaborate to support complex patient needs.
Personalized treatment support
Personalized education, monitoring, and guidance help patients stay on track throughout treatment.
Outcomes and member impact
Evernorth’s integrated specialty services are focused on outcomes that matter to patients and organizations: faster access, fewer delays, better adherence, more convenient care settings, and clearer paths to affordability.
By connecting specialty and fertility pharmacy, distribution, infusion, and health-system capabilities, we help patients move through treatment with greater confidence—and help plans, providers, and health systems manage specialty care more effectively.
Frequently asked questions
Improve the specialty care experience
Specilaty care requires access, clinical expertise, flexible care options and support that adapts as treatment needs change. Evernorth Health Services brings those capabilities together to help patients move through treatment with greater confidence—and help plans and health systems manage specialty care more effectively.
Sources
NEED SOURCE FOR THIS $3,611 average annual copay STAT FROM STAKEHOLDER TEAM
Accredo Adherence Course Correct Study, 2024.