Site Specific Terms and Conditions

Version 1.0, April 20, 2023

These additional terms and conditions (“Site Specific Terms”) apply to the operations of the Evernorth Health mobile application (the “Site”) including Registered Users of the Registered User Website, and supplement the Terms of Use and Privacy Policy applicable to the Site. To the extent that there are conflicts between the Site Specific Terms and the Terms of Use, the Site Specific Terms govern. These Site Specific Terms and the Terms of Use are between a user of any portion of the Site and Evernorth Health, Inc. (“Evernorth”, “we”, “us” or “our”).


You acknowledge that the Site, including the Registered User Website, is provided to you as a service to offer a digital enhancement to an applicable employee assistance plan (EAP) and does not support medication management or severe behavioral needs.


By using the Site, you agree that you are a User. “Users” are persons utilizing the Website. “Registered Users” are participants that have agreed to experience and evaluate certain digital engagement technology offered through Evernorth.


Clinical care is provided by Evernorth Care Group (d/b/a of Cigna Healthcare of Arizona, Inc.), an affiliate of Evernorth, with Evernorth serving as the business associate of Evernorth Care Group.


Registered User Website” (or simply “Website” or “Application”) is a registered user-only account portal available through the Site, a third-party site, or via mobile access which enables Registered Users to participate in receiving digital access to care and related services.


Registration is optional; however, Registered Users are provided access to the Website and to information and online services not otherwise available through the Site, as well as the ability to login to the Website when revisiting the Site. We may collect information during the registration and in connection with the Website consistent with the Privacy Policy.


Depending upon the Website implementation available to you, you may register for the Website by (i) establishing Website login credentials to use with the Website and, in some instances, other Evernorth websites, other websites that are affiliated with Evernorth, and/or websites that are associated with third parties, (ii) utilizing previously established Evernorth login credentials, (iii) utilizing previously established login credentials associated with an entity affiliated with Evernorth, and/or (iv) utilizing login credentials associated with a third party with whom Evernorth has an established access relationship. If more than one set of login credentials are associated with the account of the Registered User, you may be able to interchangeably use them to access the Website. Regardless of the login credentials used, your account associated with the Website is the same.

If you reset your third party credentials directly with the third party platform, the resetting should not affect your access to the Website. By using third party credentials to access the Site, certain information may be provided to us by the third party platform or otherwise. We may use any received information in a manner consistent with the Privacy Policy.


The Application may enable use of certain functionality made available by MDLIVE, Inc. that is subject to different terms and conditions. Prior to utilizing this functionality, you will be so notified and requested to accept these terms and conditions. Once accepted, you will be able to utilize this functionality and certain aspects of your experience will be governed by those terms and conditions while other aspects of your experience will be governed as applicable by these Site Specific Terms, the Terms of Use, and the Privacy Policy.


Certain portions of the Site may be available to you that include communication functionality. The communication functionality enables real-time communication sessions with Evernorth personnel or other persons on behalf of or in conjunction with Evernorth (“Authorized Persons”). When used, certain Personal Information, health information, and/or non-personal information may be shared with or collected by the Authorized Persons depending upon the nature of the communication session. In certain instances, you may be able to selectively grant permission(s) to an Authorized Person to participate with you in interacting with the Site. Certain communication functionality may be provided on the Site for limited purposes, and the Authorized Persons will be unable to provide assistance beyond such purposes.


The Application enables certain virtual communication and interaction with Evernorth personnel, Authorized Persons, and Application functionality. Based on such utilization of the Application, we may reach out to you through digital and other communication channels to offer additional Application support.


We may also, consistent with applicable legal requirements, offer certain wellness and other non-clinical services through the Site. Such content is for informational purposes only and does not constitute professional clinical advice, diagnosis, treatment, or recommendations of any kind by us. You should always seek the advice of a qualified health care professional regarding your individual clinical conditions.