Chelsea Harrison, MBA

Chelsea Harrison is the Senior Director of PBS Member Experience at Express Scripts, part of Evernorth, the health services division of Cigna Corporation. With over a decade of experience in the pharmacy benefit industry, Chelsea leads digital and communication strategy to enhance member experiences across web, mobile, and all communication channels. She partners closely with internal and external teams to shape the future of member engagement, owning a roadmap that looks three or more years ahead. Throughout her career, Chelsea has been dedicated to simplifying and improving member interactions through seven roles at Express Scripts, where she has played a pivotal role in developing a more integrated and intuitive pharmacy benefit services.