FOR AGENT/BROKER USE ONLY. DO NOT DISTRIBUTE.
Consultant Connection
Timely insights, tools, and updates to help you deliver more for your clients.
When complexity grows, clients look to you for clarity
This hub brings together timely insights, solution context, and consultant-ready resources you can draw from as you guide conversations around engagement, utilization, and evolving benefit decisions.
Pharmacy Forward brings AI-enabled workflows, predictive insights and intelligent routing to Accredo® Specialty Pharmacy to help reduce friction, accelerate medication access and support more proactive, personalized care.
EncircleRx is developing a layered approach to help ensure members using FoundayoTM for type 2 diabetes are not subjected to the lifestyle management engagement requirement that applies to members seeking Foundayo for weight loss treatment.
MD Live virtual1 primary care2, urgent care, and behavioral health programs are now available as a bundled solution through the Evernorth Digital Health Formulary® for eligible Express Scripts® Pharmacy clients, with streamlined contracting and flexible activation.
A new conversational voice experience lets members explain what they need in their own words, helps resolve routine requests quickly, and connects them with a human advocate when more complex or sensitive situations arise.
Lower prescription costs. Measurable savings.
In 2025, Express Scripts® Pharmacy Benefit Services negotiated an average of $2,077 in savings per member in a commercial plan while member prescription cost share declined 7.7%*. See the latest results and how personalized annual reports are making savings easier for eligible members to understand.
Previous issue highlights
Explore a consultant-ready resource with examples that show how the evolved model is designed to bring more predictability, transparency and aligned incentives to client pharmacy benefit conversations.
See the latest annual formulary updates and how they help support clinically appropriate, cost-effective pharmacy benefits for clients.
Evernorth® Health Services specialty leader, Kasey Raetz, PharmD, explores emerging product trends and what they mean for your client conversations and pharmacy benefit strategies.
AI is transforming health care, but accountability remains essential. Learn how MD Live by Evernorth uses AI-assisted documentation, automated quality reviews and responsible clinical decision support to help improve efficiency while keeping clinicians at the center of every decision.
Evernorth Benefits Navigation
Our September consultant webinar explores Evernorth Benefits Navigation. Check back soon for the recording and supporting resources you can use to continue the conversation with clients.
1. Cigna Healthcare provides access to virtual care through certain third-party service providers. Such third-party service providers are solely responsible for the care and treatment they deliver. Benefits are subject to plan terms and conditions, including applicable exclusions and limitations. These services may not be available in all areas.
2. Virtual primary care through MD Live is only available for Cigna Healthcare medical members aged 18 and older.
*Based on an analysis of Express Scripts 2025 commercial book of business representing a population of approximately 24 million lives drawn from commercial employer and health plan clients with stable populations and a pharmacy benefit plan administered by Express Scripts.