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Consultant Connection
Timely insights, tools, and updates to help you deliver more for your clients.
When complexity grows, clients look to you for clarity
This hub brings together timely insights, solution context, and consultant-ready resources you can draw from as you guide conversations around engagement, utilization, and evolving benefit decisions.
Explore a consultant-ready resource with examples that show how the evolved model is designed to bring more predictability, transparency and aligned incentives to client pharmacy benefit conversations.
In the first consultant leader video, John Lenihan, Managing Director, Evernorth Consultant Strategy, discusses how Evernorth® supports implementation with experienced teams, structured planning and consistent performance.
A centralized resource for pharmacy benefit member experience
On the Evernorth Control Center, a new PBS Member Experience Resource Hub brings examples, demos, videos and member-facing materials into one interactive document. It is designed to help consultants explain how Express Scripts® is simplifying the pharmacy benefit through clearer education, greater transparency and more connected digital experiences.
What this means for your clients:
Centralized access to key member experience resources, including tools, updates and materials to stay informed and effectively support their members
Clearer support for explaining pharmacy benefit improvements to employees
Enhanced visibility into what's to come: more detailed insights into upcoming enhancements and improvements to be able to plan with confidence as new capabilities are introduced
CareNav+ is now Evernorth Benefits Navigation
At the recent Outcomes client meeting, Evernorth introduced the refreshed name for CareNav+: Evernorth Benefits Navigation℠. The name has changed, but the solution remains exactly the same.
What this means for your clients:
No change to the solution outside of the name
A clearer connection to the role benefits navigation plays in helping members find and use the support available to them
Updated consultant materials to support client conversations
Consultant-exclusive webinar
On May 28, Evernorth is hosting a consultant-focused discussion on the Health Care in Focus oncology research. We will discuss how coordinated care provides a simplified oncology journey, our Oncology Benefit Services solution, and key insights from our Health Care in Focus report.
Previous issue highlights
The pharmacy benefit member experience is changing—fast. Access the latest issue to see exactly what’s live for your clients’ members today, what’s launching next and how to position these changes in your next plan conversation.
EncircleRx now covers Zepbound®, FoundayoTM and Wegovy® (oral and injectable) for weight loss program clients, with a member cost share of up to $150 per 30-day prescription—extending GLP-1 access without changing plan design.
The Embarc Benefit Protection® drug list is expanding to include four additional FDA- approved gene therapies effective July 1, 2026. See what else is changing, what’s driving the updates and what your clients need to know.
A fundamental shift in how pharmacy benefits are structured and priced is underway—and your clients will have questions. Stay current on how the new PBS pricing model works, what it means for plan sponsors, and how to position it in your conversations.
The research report examines how cancer trends are shifting within working-age populations and what those shifts mean for employers. It highlights how younger employees experience different cancer types, longer care journeys and new financial and workplace pressures.
Virtual care solved the access problem. MD Live E-Treatment solves what comes next—clinical quality at scale. With a 7% bounce-back rate, 85% of visits resolved without escalation, and NCQA accreditation in all 50 states, it’s the rare combination of a virtual care provider with that distinction. MD Live is a credible answer to both member convenience demands and direct-to-consumer pressure.
Direct-to-consumer models are gaining ground, and your clients are feeling the pressure. Watch this on-demand session to understand where DTC and emerging direct-to-employer (DTE) models are driving member expectations—and walk away with a practical, incentive-based alternative you can bring to your next client conversation.
Unlock new ideas for better outcomes
Explore relevant news, research and expert analysis to help guide decisions for impactful pharmacy and medical benefit solutions plans to meet the unique needs of your clients and their members.
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Contact us
Our team is ready to continue the conversation and partner with you to explore Evernorth’s strategies and solutions.
Sources
* Cigna Healthcare provides access to virtual care through certain third-party service providers. Such third-party service providers are solely responsible for the care and treatment they deliver. Benefits are subject to plan terms and conditions, including applicable exclusions and limitations. These services may not be available in all areas.