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Pharmacy Benefit Services Member Experience: Digital Adoption

Express Scripts® Pharmacy Benefit Services will launch new and enhanced member experiences throughout 2026. Since many are digital, clients should encourage online registration so members can fully benefit from these innovations.

In July 2025, we announced a series of new and enhanced member experiences launching throughout 2026.

Many of these innovations—built to promote easier access to care, deliver stronger support, and offer greater transparency—are digitally focused. You’ve worked closely with clients to help them carefully choose their benefit design and pharmacy products. Now, it’s critical for clients to actively guide their members to register online at express-scripts.com and take full advantage of their benefit.

To help clients drive online registration, member promotional materials are now available that can easily be distributed—creating multiple touchpoints to boost engagement and prepare members for the upcoming digital enhancements.

With an online account, members can:

Unlock features that enhance the pharmacy benefit experience

Share their email to receive updates like the new Prior Authorization initiation email and live status tracker

View a personalized annual summary—exclusive to Express Scripts plans—to highlight the value you deliver

Access savings tips, benefit details, and real-time guidance to maximize plan value

Check medication coverage with our upgraded, proven pricing tool for transparent, plan-approved options¹

Manage claims and home delivery 24/7 via our secure platform

What you need to know:

An email campaign to clients launched on October 6 to drive member registration on express-scripts.com.

Starting in 2026, all pharmacy benefit services (PBS) members will receive upgraded experiences at no additional cost to clients or members, and with no client enrollment required.

To support clients’ efforts, we’ve created a toolkit with ready-to-use resources to easily promote online member registration. Explore additional member experience resources below.