Consumers are much more willing to embrace telehealth (i.e., video or phone-based visits) for certain types of care and medical disciplines over others. Just as in 2020, those areas of care vary noticeably.
Of consumers surveyed, 57% report having used any type of virtual care over the last 12 months. Meanwhile, a growing number of consumers are seeking virtual mental health counseling or therapy (up from 11% to 17% in 2021).
However, consumers are decidedly less enthusiastic about applying virtual solutions to other types of care. In their minds, specialties requiring more physical interaction and/or examination—such as physical therapy—are among the least conducive to virtual care.