Clinical team discussing healthcare future

Health Care in Focus insights are based on data collected from two surveys by Ipsos on behalf of Evernorth, conducted in November, 2021.

Clinical team discussing healthcare future

Consumer Survey

Survey respondents were recruited by Ipsos. To participate, respondents must have health insurance coverage, including prescription drug coverage, for themselves or someone in their household through their employer or union, government employment or military/VA.



Average household income:

Health Insurance Coverage by Age


Primary Health Insurance Coverage

Decision-Makers Survey

To participate, HR decision-maker respondents must work full-time for a company with at least 1,000 employees that provides both medical and pharmacy benefits. The respondent must be a decision-maker when it comes to selecting and managing the employee benefits for their organization.


Human Resources decision makers

Type of Organization

Job Title*

Health Plan Leaders

Health plan leader respondents must work full-time for a national or regional health plan serving at least 100,000 members. The respondent must be a decision-maker when it comes to determining the benefits partners/suppliers that health plan offers to groups/clients.


Health plan leaders

Job Title

*Equals more than 100 due to rounding
**Titles may also include Benefits Specialist, Administrator, Coordinator or Supervisor

Key Terms

Behavioral health

Refers to the promotion of mental health, resilience and well-being; the treatment of mental and substance use disorders; and the support of those who experience and/or are in recovery from these conditions, along with their families and communities.1 

Digital health solutions

Online tools that track patient data outside standard health care settings like physicians’ offices or hospitals.

Health plan leader (HPL)

Individual who works for a health plan organization in the health insurance industry and determines the benefits partners and/or suppliers that health plan offers to groups and/or clients.

Human resources decision-maker (HRDM)

Individual responsible for selecting and managing the employee benefits for a company or other organization.

Mental health

A subset of behavioral health that addresses emotional, psychological and social well-being; it affects the way people think, feel, and act as they cope with everyday stressors.

Plan sponsor

An employer or organization that offers a group health plan to its employees or members. Includes both HPLs and HRDMs.

Substance use disorder

A subset of behavioral health that involves the use of illegal drugs, or the use of prescription or over-the-counter drugs or alcohol, for purposes other than those for which they are meant to be used, or in excessive amounts.

Telehealth/Virtual care

Electronic and telecommunications technologies and services used to provide care and services from a distance.

Whole-person health

Considers the physical, behavioral and social needs of a single patient as part of a whole system, with each element contributing to long-term outcomes. (See also: behavioral health and mental health.)


1. Substance Abuse and Mental Health Services Administration. (n.d.). “SAMHSA – Behavioral Health Integration.” Report. U.S. Department of Health and Human Services.