Consumer hesitation towards hybrid care.
Despite plan sponsors' significant investment in hybrid care—and the fact that access to alternate settings can actually improve health outcomes—consumers’ misperceptions about nontraditional care settings could lead them to reject these options.
Half of consumer respondents express perceiving diminished quality of care outside of hospitals and providers’ offices.
Nevertheless, plan sponsors remain less concerned, with only one-third of employers and one-quarter of health plan leaders sharing consumers’ opinion.