Virtual capabilities have become a mainstream solution in care delivery. Consumers, employers and plans embrace a variety of virtual and hybrid care formats, but some apprehension remains.
2023 Health Care in Focus Report
Key insights we're focusing on as we look towards the future of health care.
Evernorth Health Services connects flexible pharmacy, care and benefit solutions backed by data, insights and advanced analytics. By listening carefully to the voices of those we serve—including their unique perspectives, motivations and concerns—we are better equipped to respond, evolve and build trust.
Highlighting real experiences to inform and drive change
In partnership with Ipsos, Evernorth conducted a nationwide survey of more than 3,600 consumers, employers and health plan leaders to understand the challenges at the forefront of health care today.
This valuable data targets specific concerns plan sponsors should keep in mind to stay ahead of market dynamics that have a potential impact on their members and plans.
Our analysis revealed three key insights:
- Key Insight 01
There's an increased risk of gaps in care without hybrid care models, including virtual and in-person options.
- Key Insight 02
Rising costs and challenges to access are increasingly shifting dynamics as they relate to consumers' care.
- Key Insight 03
Acknowledgment and investment don't immediately yield a solution to behavioral health challenges; there's more work to do.
These findings offer perspective that can help us improve health care access, efficiency, and predictability. And throughout the entire care journey, build connections for all.