Improved Medication Adherence with Express Scripts | Evernorth
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Delivering for Patients

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Through clinical solutions, including digital health, and support from Express Scripts® Pharmacy and specialized pharmacists, patients were able to improve adherence to the medications they needed to stay healthy, despite the COVID-19 crisis.

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Staying home. Staying healthy.

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5%

New users of home delivery as a percent of total users increased 5% in 2020

As people became increasingly concerned about leaving their homes, Express Scripts® Pharmacy made sure they had enough medication—delivered conveniently, safely and affordably.

Better medication adherence

Our 2020 study found that people are more adherent to their medications when they fill prescriptions at Express Scripts® Pharmacy compared to a retail pharmacy.

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21%
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19%
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18%
Patient with mask

Fewer ER visits and hospitalizations

Medication adherence is just the beginning. Patients who use Express Scripts® Pharmacy experience fewer trips to the emergency room and fewer inpatient hospitalizations.

Percent fewer emergency room (ER) trips and inpatient hospitalizations for patients using Express Scripts® Pharmacy vs. retail pharmacies, by condition

  % Fewer
ER Trips
% Fewer
Hospitalizations
DIABETES 21% 18%
HIGH BLOOD PRESSURE / HEART DISEASE 23% 17%
HIGH CHOLESTEROL 18% 12%

Helping people take care into their own hands

We put tools into patients' hands, such as our mobile COVID‑19 symptom checker, based on CDC guidelines, which helped patients make faster and better care decisions.

Man in front of laptop looks at phone while wearing a mask
Patient using Digital Health Tools

Evaluating and supporting proven mobile apps and digital health tools

Benefit plans covering more than 20 million Americans offer solutions from the Evernorth Digital Health Formulary to their members. 

This includes devices for detecting health issues earlier and mobile apps for supporting self-care and delivering therapy—all to help people address their most pressing care needs faster and more effectively.