Many employers today offer robust benefits that cover everything from managing insomnia to supporting chronic conditions. But that care is often delivered in silos. As a result, employees are often left alone to piece together the hardest parts of accessing care: deciding what kind of support they need, identifying the right solution, and navigating how to use it.
In fact, U.S. adults report spending eight hours each month coordinating health care for themselves and their loved ones.
Clearly, access alone isn’t enough. To truly benefit, employees need to be guided to take action with a smart navigation tool that makes it easier to get the right care, even when employees aren’t sure what they need.
A navigation solution for effortless benefits access
The first thing a navigation solution does is remove the guesswork. Employees no longer have to wonder which app to open or which benefit to tap. Everyone can simply start by logging into a single, intelligent entry point.
From there, each individual’s experience becomes deeply personal. Through anticipatory guidance tailored to each member, often before the need is fully recognized.
How does it work? During onboarding, members complete a short questionnaire. That input is combined with claims, biometric, and vendor data to power a smart recommendation engine that delivers timely, relevant guidance.
Based on each member’s data, they receive proactive recommendations—suggesting a virtual pediatric visit when a member clicks on articles about persistent cough in children, for example. Also opportunities the member might not see on their own are flagged, such as a lower-cost medication alternative before a refill.
The algorithm prioritizes these recommendations by urgency and cost impact. For members, this feels intuitive and empowering. For employers, it means better usage of services that actually improve outcomes and reduce costs.
Engaging members with health rewards and personalized benefits support
The right navigation solution can help employees get what they need intuitively and quickly, but the guidance doesn’t stop there. Behind the tech is real, human support.
At any point, members can call or chat with empathetic Care Guides who are trained on their specific benefits. Whether they’re navigating a sensitive issue or simply prefer speaking with someone personal support is always available. By meeting people where they are and letting them choose how they’d like to communicate, removes friction and builds trust in the experience.
Another important feature is helping keep people engaged in their health by building in meaningful rewards. Members can earn points for completing recommended screenings or taking other proactive steps, then redeem those points for gift cards, HSA contributions, or donations to causes they care about.
Insights for smarter benefits management
Employers may need help navigating benefits ecosystems too. With so many vendors, dashboards, and competing metrics, it can be difficult to see how each program is working—let alone how the whole ecosystem is working together.
Bringing everything into one view so employers can compare performance across programs and understand what’s driving real results is key. Deep reporting and analytics mean employers can finally get a clear sense of what’s working, where members are dropping off, and how each program contributes to clinical and financial outcomes. That visibility empowers HR leaders to maximize value from every benefit investment.
Navigation is the foundation
When benefits feel fragmented or hard to access, members may take wrong turns or delay care. Even the most generous benefits packages can fall short without a clear path forward.
The right navigation solution can make a difference. It can provide personalized, proactive guidance that anticipates needs and encourages timely action.
Employers deserve to maximize the value of the benefits ecosystem they’ve thoughtfully built. CareNav+ simplifies the experience, helping members better understand and engage with the resources available to them. By guiding individuals to more informed decisions, CareNav+ supports improved outcomes across the organization.
