Innovation in health benefits management

The complexity of the health care benefits landscape is straining everyone involved—employers, benefits leaders, consultants, and employees alike.  

• Employers face mounting pressures to control costs while juggling a growing network of vendors and point solutions.
• Benefits professionals are stretched thin, spending excessive time managing vendors with limited visibility into their impact.
• Employees are overwhelmed by confusing benefits and the time-consuming process of coordinating care for themselves and their families. 

Consider the burden benefits leaders carry:

• 45-60 minutes per claim assisting employees with escalated medical issues
• 24 hours per week spent managing benefits and benefits vendors¹
• Months spent contracting, implementing, and socializing 9+ point solutions 

And yet, despite this effort:

• 58% of employers say their health benefits are underutilized
• 68% of employees feel their benefits fall short of expectations
• 65% of U.S. adults find managing their healthcare overwhelming, spending an average of 8 hours per month coordinating care

Take control of benefits management with innovations in navigation

Organizations can protect themselves from the frustration and inefficiency of managing multiple vendors and disconnected data. At the same time, they can empower employees with personalized, data-driven guidance to help them access the care they need—when they need it.

Consequential innovation in benefits navigation has enabled organizations to unlock:

• Better decision-making through seamless data integration
• Improved engagement with personalized member experiences
• Greater visibility and control with real-time reporting and deep insights 

The right technology doesn’t just simplify administration—it maximizes outcomes, controls costs, and improves the employee experience. A vision-forward digital solution with these capabilities will transform how organizations manage health benefits and engage members.

Meaningful data integration

Data accessibility is driving health care innovation. To stay ahead, organizations can harness these intelligent insights by adopting a navigation solution with superior data integration. 

An innovative benefits management solution provides visibility into member engagement, vendor performance, and health care utilization through:

• A unified platform that consolidates siloed data
• Predictive insights and personalized recommendations
• Client dashboards for real-time transparency
• Seamless interoperability across systems

More data isn’t the answer—better data integration is.

Customized member guidance

Personalization in health care is no longer optional—it’s expected. But not all benefits navigation experiences are created equal. 

The right mix of data and advanced analysis drives smarter health behaviors and care decisions—through targeted recommendations and incentives—amplifying the value of benefits, while making them easier to use. Data-driven guidance at a personal level ensures members get the right support throughout their health care journey.

The power of reporting

But data alone isn’t enough—employers need real-time insights to measure impact. Without integrated reporting, organizations struggle to assess vendor performance and member engagement—leading to inefficiencies and missed opportunities.

Lead your benefits experience into the future

The top priority for employers is to simplify, personalize, and connect the benefits experience with the ultimate goal of less complexity and more impact. Innovations in health benefits management help deliver both:

• Reduce vendor fatigue by consolidating point solutions
• Serve real-time insights into engagement and outcomes
• Deliver hyper-personalized guidance to support members
• Optimize costs with data-driven reporting and performance tracking