Successful PBM implementations are the result of careful planning, constant collaboration and customized strategies. The kind that balance critical priorities for the plan with specific needs and expectations for members.
Well-managed implementations don’t just happen
45%
of employers surveyed in 2020 see their health care strategy as an integral part of their workforce strategy—up 67% from 2018.¹
1 National Business Group on Health, 2021 Large Employer Health Care Strategy and Plan Design Survey
6 out of 10
benefits decision-makers say ease of integration/implementation is the most important factor when selecting a benefits solutions partner.²
2 Express Scripts Benefit Decision-Maker Research, April 2020
$1.3B lost
each year by employers not implementing solutions involving benefit changes
A partnership guided by your goals
Discover what matters most
High-touch, proactive and customizable member and client service delivery model
Assess your specific need
High-touch, proactive and customizable member and client service delivery model
Address your greatest concerns
Unique strategies ensure continuity of care and a positive transition
Implement the right solutions
Unmatched, market-leading solutions for key therapeutic areas
Support you at every step
Connected team across sales, account management, implementation, operations and technology
Measure and monitor in real-time
Data-driven approach to predict, prepare, monitor, respond and optimize for success
75
%
experienced virtually no member concerns during a recent restructuring of the pharmacy networks³
3 J.P. Morgan 2019 Pharmacy Study
Less than 1%
of members are affected by a
formulary exclusion each year4
4 Express Scripts National Preferred Formulary Research Summary, 2019
98%
client implementation satisfaction rate5
5 Express Scripts Implementation Satisfaction Survey, 2016-2019
500+
clients implemented each year
on average6
6 Express Scripts book of business data, 2016-2019
99.5%
Performance guarantees met
across all lines of business7
7 Express Scripts book of business data, 2019