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Success by Design

Your interactive guide for PBM implementation excellence.


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Well-managed implementations don’t just happen
Successful PBM implementations are the result of careful planning, constant collaboration and customized strategies. The kind that balance critical priorities for the plan with specific needs and expectations for members.
of employers surveyed in 2020 see their health care strategy as an integral part of their workforce strategy—up 67% from 2018.¹

1 National Business Group on Health, 2021 Large Employer Health Care Strategy and Plan Design Survey

6 out of 10
benefits decision-makers say ease of integration/implementation is the most important factor when selecting a benefits solutions partner.²

2 Express Scripts Benefit Decision-Maker Research, April 2020

$1.3B lost
each year by employers not implementing solutions involving benefit changes
PBM tool
collaborative strategy

Preparation and planning is essential for a seamless PBM implementation

Sometimes getting started is the most challenging part. Use our timeline
assessment tool to gain insights and information to guide your PBM
implementation planning efforts.

To get started, answer five short questions about your
current situation.

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75 %
experienced virtually no member concerns during a recent restructuring of the pharmacy networks³

3 J.P. Morgan 2019 Pharmacy Study

Less than 1%
of members are affected by a formulary exclusion each year4

4 Express Scripts National Preferred Formulary Research Summary, 2019

client implementation satisfaction rate5

5 Express Scripts Implementation Satisfaction Survey, 2016-2019

clients implemented each year on average6

6 Express Scripts book of business data, 2016-2019

Performance guarantees met across all lines of business7

7 Express Scripts book of business data, 2019

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