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Success by Design

Your interactive guide for PBM implementation excellence.

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Well-managed implementations don’t just happen
Successful PBM implementations are the result of careful planning, constant collaboration and customized strategies. The kind that balance critical priorities for the plan with specific needs and expectations for members.
45%
of employers surveyed in 2020 see their health care strategy as an integral part of their workforce strategy—up 67% from 2018.¹

1 National Business Group on Health, 2021 Large Employer Health Care Strategy and Plan Design Survey

6 out of 10
benefits decision-makers say ease of integration/implementation is the most important factor when selecting a benefits solutions partner.²

2 Express Scripts Benefit Decision-Maker Research, April 2020

$1.3B lost
each year by employers not implementing solutions involving benefit changes
PBM tool
collaborative strategy
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Preparation and planning is essential for a seamless PBM implementation

Sometimes getting started is the most challenging part. Use our timeline
assessment tool to gain insights and information to guide your PBM
implementation planning efforts.

To get started, answer five short questions about your
current situation.

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A partnership guided by your goals

Discover what matters most
High-touch, proactive and customizable member and client service delivery model
Assess your specific need
High-touch, proactive and customizable member and client service delivery model
Address your greatest concerns
Unique strategies ensure continuity of care and a positive transition
Implement the right solutions
Unmatched, market-leading solutions for key therapeutic areas
Support you at every step
Connected team across sales, account management, implementation, operations and technology
Measure and monitor in real-time
Data-driven approach to predict, prepare, monitor, respond and optimize for success
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75 %
experienced virtually no member concerns during a recent restructuring of the pharmacy networks³

3 J.P. Morgan 2019 Pharmacy Study

Less than 1%
of members are affected by a formulary exclusion each year4

4 Express Scripts National Preferred Formulary Research Summary, 2019

98%
client implementation satisfaction rate5

5 Express Scripts Implementation Satisfaction Survey, 2016-2019

500+
clients implemented each year on average6

6 Express Scripts book of business data, 2016-2019

99.5%
Performance guarantees met across all lines of business7

7 Express Scripts book of business data, 2019

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