NONDISCRIMINATION NOTICE FOR CONSUMERS
Evernorth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Evernorth does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Evernorth
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
Qualified interpreters
Information written in other languages
If you need these services, contact customer service at 877.800.3986, and ask a Customer Service Associate for assistance.
If you believe that Evernorth has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by sending an email to AffordableCareActGrievance@Evernorth.com or by writing to the following address:
Evernorth
Nondiscrimination Complaint Coordinator
PO Box 188016
Chattanooga, TN 37422
If you need assistance filing a written grievance, please call 877.800.3986 or send an email to AffordableCareActGrievance@Evernorth.com. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1.800.368.1019, 800.537.7697 (TDD)
Complaint forms are available at https://www.hhs.gov/civil-rights/filing-a-complaint/complaint-process/index.html