Frequently asked questions
Evernorth Health Services is a part of The Cigna Group that works with many health plans. Evernorth offers in-home primary care, annual wellness visits, preventive care and additional home-based services.
Your health plan feels that you would benefit from services where a clinical team member would see you in the comfort of your home.
If our doctor or nurse practitioner has a suggestion to improve your care, we will discuss this with you and partner with your other doctors to decide on the best course of action.
Your health and safety is our first priority. We pledge to treat you with respect and dignity, and to inform you of your rights in plain and clear language before any services are performed. Throughout the duration of your treatment, we offer assistance in a prompt, courteous and confidential manner to protect your rights.
Your diagnosis, evaluation, plan of care and prognosis will be conveyed in terms you understand and with respect to your individuality, choices, strengths and abilities. You will be informed of any risks and complications associated with a proposed procedure or treatment plan, as well as any alternative paths available to you.
We will provide a list of Evernorth health professionals that you can choose to see, or we will refer you to other health professionals when necessary. If you have any concerns, complaints or opinions about your care and benefits, we will provide you with the means to express them and will be there to guide you as much as possible to a satisfying resolution.
In-Home Primary Care:
Patients enrolled in our in-home primary care program receive regular visits from a primary care provider (PCP) who is a doctor or nurse practitioner. Unlike home care aids, nurses, or other professionals who may come to your home already, our PCPs are able to order lab work, write prescriptions and more. Receiving primary care services in the home is convenient and encourages independence by eliminating the hassle and wait times associated with traditional, in-office doctor's appointments.
Transition of Care:
Evernorth provides an extra layer of support for patients and their doctors by addressing in-home care needs when transitioning from hospitalization. An Evernorth nurse, or a member of your care team, will provide you with the care, education and resources needed to help ensure a smooth transition from the hospital. Our care team will help you better prepare to take care of your health condition once you’re back home.
Wellness and Preventive Care: In-home preventive health visits are recommended by your health plan and primary care physician (PCP). Health plan members find that having a nurse practitioner come to their home for an annual wellness visit can save copays from multiple doctor’s office visits. You can avoid transportation challenges and waiting room time with an in-home visit, too. When the provider is in your home, they can also recommend preventive care screenings you may benefit from.
Yes! Our care team partners with your current primary care doctor to enhance your healthcare experience. If you are enrolled for in-home primary care services, you have the option to select us as your Primary Care Provider (PCP) or can choose to continue seeing us in conjunction with your current doctor.
All of our services are covered by your health plan. We will verify your health insurance information before scheduling an appointment to make sure that you are eligible. Depending on your coverage, we may charge a copay for in-home primary care services.