Employee Assistance Program
Our Employee Assistance Program helps you and your workforce respond to adversity and everyday life's challenges, while supporting your success.
EAP resources
EAP resources
Tools for HR and Managers
HR and managers’ go-to place for referral information, forms and resources for many different workplace concerns.
Critical Incident and Disaster Support
Tools and resources to help your workforce cope with specific challenges.
Wellness Resources
Our EAP makes it simple to organize seminars and training that improve your employees’ resilience and well-being.
Promoting the EAP
A proven communications strategy to engage your employees to make the most of their EAP benefits.
Human Resources and Manager Resources
The ‘I need more support to better support my employees’ program. The go-to-place for support, including referral information, forms, and resources for a wide variety of workplace concerns.
Resources and management consultation services
Managers, supervisors and HR professionals can reach out to our licensed, expert employee assistance consultants, 24/7. Simply call your toll-free number for guidance on any of the list concerns.
The Manager's Guide to EAP (PDF)
Referring employees to EAP + Employee grief and loss
Employee chronic/terminal illness
Employee job uncertainty
Employee appearance
Appropriate employee behavior
Non-compliance with drug, alcohol and company policy
Violence in the workplace
Company layoffs
Effective leadership
Natural disasters and critical incidents
Resources for referrals
If your program includes management referrals, employee assistance consultants can help with informal referrals, formal referrals and continuation of employment referrals.
Self-care strategies for managers
Being a manager can be demanding, so self-care is important. Use these resources to debrief after a difficult situation or learn coping strategies for work and home.
Resources for organizations
Cigna’s EAP offers consultation and assistance with the listed workplace issues.
EAP communication strategies and orientations
Wellness resources
Organizational change (downsizing, mergers, acquisitions)
Management training
Gender transition in the workplace
Drug-free workplace issues
Violence in the workplace
Partner violence, which can affect employees and the workplace
Natural disasters and critical incidents
Executive coaching*
Veteran resources and materials
Free 24/7 Veterans Support Line
Available to veterans and their families and caregivers, whether they’re a Cigna customer or not by calling 855.244.6211
Mindfulness for Vets Program
Tuesdays at 4 pm, CT by calling 866.205.5379 (passcode 113 29 178).
Free 24/7 Veterans Support Line
Available to veterans and their families and caregivers and families on Mondays and Thursdays at 5 pm CT and Wednesdays at 7:30 pm CT by calling 1.866.205.5379 (passcode 113 01 992).
Military Cultural Awareness Seminar Series for employees and managers
Exploring Risk of Suicide and PTSD
Introduction to Military Culture
Understanding the Deployment Cycle
Additional resources and materials
If you’re dealing with a specific issue, such as grief and loss, reach out to your employee assistance consultant team for more targeted materials.
Critical incident and disaster support
The ‘How do I help my team when I’m at a loss for the right words?’ Program. Tools and resources to help your workforce cope with specific challenges. Need help? Call your toll-free EAP number to get 24/7 support.
If your workplace has been disrupted by a traumatic event, our EAP can help
Critical Incident Stress Management Services2 provide 24/7 consultative support and timely coordination of onsite or virtual critical incident support. A service plan is put in place, based on the specific situation and needs of those affected.
Supported incidents
Natural disasters
Major organizational change
Industrial accidents
Employee deaths/serious illnesses
Violent attacks/traumatic events
Mass transportation accidents
Other critical incidents
Wellness resources and seminars
The ‘I need to create a stress reduction campaign and it’s stressing me out.’ Program. Our EAP makes it simple to organize seminars and training sessions that improve your employees' resilience and well-being, as well as address key workplace concerns. We offer over 180 topics designed to help reduce stress, promote health and improve performance.
United States
Select a seminar from the EAP Wellness Seminars and Management Trainings Catalog.
Reach out to our Employer Service Coordinator team at 888.736.1377 or eshcomments@evernorth.com.
To schedule a U.S.-based seminar, please complete the request form four weeks in advance, or six weeks in advance for legal and financial topics.
Select a seminar from the EAP Wellness Seminars and Management Trainings Catalog.
To schedule for Canada, Puerto Rico, or the United States Virgin Islands, complete the request form.
Suicide awareness and prevention resources
Promoting the EAP
The ‘The most effective resources are the ones people actually know about.’ Program. A proven communications strategy to engage your employees to make the most of their EAP benefits.
EAP partner of choice for over 45 years: satisfaction rates
94.2%
HR satisfaction with seminars and manager training1
97.9%
satisfaction among wellness seminar participants3
98.5%
satisfaction among wellness seminar participants1
Digital communications
We provide professionally written and designed materials that make communicating EAP messaging easier than ever before.
Additional promotional strategies
Our in-person events and printed assets make it easier to spread awareness about essential resources.
Printed communications
For no extra cost, we can create a customized EAP poster and tri-fold brochure with detachable wallet cards. Magnets and business cards are available for an additional cost.
Your order should arrive in around two weeks. If you need materials sooner, please tell us in your email and we’ll try our best to work with you.
Simply email us the following to the link below:
Type of materials needed
Quantity of materials needed
Shipping address
Shipping contact name and phone number
Your name and phone number
EAP at Benefit and Wellness Fairs
Benefit and wellness events enhance EAP awareness. Submit the Health/Benefit/Wellness Fair Request Form at least four weeks before your event and we will provide an EAP representative collateral and giveaways to spur employee interest.
A local EAP provider can be scheduled to represent the EAP by using employer service hours from the annual bank of hours which are used to cover seminars, critical incident stress management services and benefit/wellness events.
For questions, please call 800-241-4057 ext 796-2646, or email by clicking the link below.
Email us today
To request a Health/Benefit/Wellness Fair, please click the link below.
Request a Health/Benefit/Wellness Fair
Sources
2021 Cigna Satisfaction Survey, Employee Assistance Program Evaluation. Published 2022.
Cigna’s EAP typically includes an annual bank of Employer Service Hours, which may be used to cover onsite Critical Incident Stress Management Services. Reach out your Cigna representative for more details on the number of hours included or to purchase Employer Service Hours on a fee-for-service basis.
2021 EAP Book of Business Satisfaction Survey results.