Evernorth’s policy is provide accessible services to our customers and the public, regardless of disability status. We strive to provide a more accessible digital experience and provide our application and website (“Services”) with accessibility in mind. For that reason we have incorporated accessibility features based on principles from the Web Content Accessibility Guidelines into our Services.



If you are an individual with a disability who requires assistance to access our Services, you can email us at Please provide us with information about the nature of the request, as well as your contact information, such as an email, address, or telephone number where you can be reached.



We are always working to ensure that our Services are accessible to our customers and the public, including individuals with disabilities. If you have any comments regarding our Services, suggestions regarding techniques we might employ to make your experience easier, or concerns about issues we may have missed, you can contact us at 1 (800) 853-2713. In your communication to us, please specify the nature of the accessibility issue you are raising, including the web page or mobile application that may have presented an accessibility challenge.


TTY/TDD Service (For callers who are deaf or hard of hearing)

Dial 711 and follow the prompts, available 24 hours a day, 365 days a year.



Our Services may contain links to web pages or mobile applications hosted by third parties. Evernorth does not guarantee that any third-party websites or mobile applications are accessible and is not responsible for the content or accuracy of such websites or applications, including but not limited to any accessibility barriers.