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Implementation you can count on
A proven, scalable approach that ensures seamless transitions, even in the most complex environments—to help you confidently recommend Evernorth as a trusted partner.
Implementation is one of the most closely watched moments in a client relationship. John Lenihan, Managing Director, Evernorth Consultant Strategy, shares how Evernorth® approaches implementation with experienced teams, disciplined planning and consistent performance consultants can speak to with confidence.
Watch the video below to see how we deliver seamless implementations.
Implementation built for confidence
From planning to go-live, our teams deliver consistent, high-performing implementations.
Implementation performance supported by scale
Evernorth’s implementation experience gives consultants clearer support for client conversations about transition readiness and reliability. This level of consistency is driven by decades of experience and disciplined execution—not one-off efforts.
Largest PBM implementation in the industry successfully executed
80%+ of implementations completed within 120 days*
60%+ completed in under 90 days*
400+ implementations delivered in a single year*
Built for varied client environments
Client implementations can vary by timeline, plan design, population and operational needs. Evernorth supports that complexity with dedicated teams and a structured implementation approach.
Deep pharmacy benefit implementation expertise
Experience across employers, health plans and public sector clients
Support for complex plan designs, data needs and transition timelines
Coordination across client, consultant and internal teams
A partner consultants can speak to with confidence
Implementation risk can shape how clients evaluate benefit partners. Evernorth brings a proven track record, strong client satisfaction and consistent performance against implementation guarantees.
98%
client satisfaction rate*
99%
of implementation performance guarantees met*
100M+
lives supported across the Evernorth ecosystem*
11M
new lives implemented annually*
What this means for your clients
John’s perspective gives consultants a clearer way to discuss implementation readiness with clients considering a transition or evaluating long-term pharmacy benefit partners.
Greater confidence in implementation timelines and responsibilities
Clearer support for addressing transition risk
More visibility into the teams and processes behind implementation performance
Continued focus on the client and member experience before and after go-live
*Source: Evernorth Data (2025-2026). Results may vary. Subject to change.