Site Specific Terms and Conditions
Version 1.0, April 20, 2023
You acknowledge that the Site, including the Registered User Website, is provided to you as a service to offer a digital enhancement to an applicable employee assistance plan (EAP) and does not support medication management or severe behavioral needs.
By using the Site, you agree that you are a User. “Users” are persons utilizing the Website. “Registered Users” are participants that have agreed to experience and evaluate certain digital engagement technology offered through Evernorth.
EVERNORTH CARE GROUP
Clinical care is provided by Evernorth Care Group (d/b/a of Cigna Healthcare of Arizona, Inc.), an affiliate of Evernorth, with Evernorth serving as the business associate of Evernorth Care Group.
REGISTERED USER WEBSITE
“Registered User Website” (or simply “Website” or “Application”) is a registered user-only account portal available through the Site, a third-party site, or via mobile access which enables Registered Users to participate in receiving digital access to care and related services.
Depending upon the Website implementation available to you, you may register for the Website by (i) establishing Website login credentials to use with the Website and, in some instances, other Evernorth websites, other websites that are affiliated with Evernorth, and/or websites that are associated with third parties, (ii) utilizing previously established Evernorth login credentials, (iii) utilizing previously established login credentials associated with an entity affiliated with Evernorth, and/or (iv) utilizing login credentials associated with a third party with whom Evernorth has an established access relationship. If more than one set of login credentials are associated with the account of the Registered User, you may be able to interchangeably use them to access the Website. Regardless of the login credentials used, your account associated with the Website is the same.
RELATIONSHIP TO MDLIVE
Certain portions of the Site may be available to you that include communication functionality. The communication functionality enables real-time communication sessions with Evernorth personnel or other persons on behalf of or in conjunction with Evernorth (“Authorized Persons”). When used, certain Personal Information, health information, and/or non-personal information may be shared with or collected by the Authorized Persons depending upon the nature of the communication session. In certain instances, you may be able to selectively grant permission(s) to an Authorized Person to participate with you in interacting with the Site. Certain communication functionality may be provided on the Site for limited purposes, and the Authorized Persons will be unable to provide assistance beyond such purposes.
ADDITIONAL COMMUNICATION AND INTERACTION
The Application enables certain virtual communication and interaction with Evernorth personnel, Authorized Persons, and Application functionality. Based on such utilization of the Application, we may reach out to you through digital and other communication channels to offer additional Application support.
ADDITIONAL SITE CONTENT
We may also, consistent with applicable legal requirements, offer certain wellness and other non-clinical services through the Site. Such content is for informational purposes only and does not constitute professional clinical advice, diagnosis, treatment, or recommendations of any kind by us. You should always seek the advice of a qualified health care professional regarding your individual clinical conditions.