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Bring proof into the client conversation
Give clients a clear view of results, member support, and the operating model behind implementation—then use the guide to walk through what happens from kickoff through post-go-live.
Results that hold up
A successful transition protects more than a go-live date. It keeps clients informed, members supported and the recommendation credible.
Evernorth® Health Services delivers on implementation timelines year over year with:
>80% completed in under 120 days*
>60% completed in under 90 days*
This leads to confidence and satisfaction, in 2026, delivering:
99% of implementation performance guarantees met*
98% client satisfaction rate*
See the experience behind the results that hold up after go-live
Evernorth stays engaged through go-live and post-launch support, helping address open items before transitioning clients to their ongoing account team.
Size and scale drives confidence
Hear how operational scale supports reliability, depth, and confidence during complex transitions.
Satisfaction and member experience
See how implementation planning helps give members clearer information and support as their benefits change.
Your clients' members feel the difference first
Before benefits begin, members can receive welcome communications, digital ID cards, proactive alerts about coverage changes, and open-enrollment tools designed to help them understand what comes next. Every touchpoint has the same job: replace uncertainty with clarity when members need it most.
Want to learn more about implementation built for confidence?
Watch the full video to see how our teams deliver consistent, high-performing implementations.
Our guide covers the four implementation stages, key roles and responsibilities, timing and milestones, member communications, common client questions, and post-go-live support.
Source
*Evernorth Data (2025-2026). Results may vary. Subject to change.