Care Solutions Terms and Conditions
You acknowledge that the Site, including the Registered User Website, is provided to you as a service to offer a digital enhancement to an applicable employee assistance plan (EAP) and does not support medication management or severe behavioral needs.
By using the Site, you agree that you are a User. “Users” are persons utilizing the Website. “Registered Users” are pilot participants that have agreed to experience and evaluate certain digital engagement technology offered through Evernorth.
REGISTERED USER WEBSITE
“Registered User Website” (or simply “Website” or “Application”) is a registered user-only account portal available through the Site, a third-party site, or via mobile access which enables Registered Users to participate in receiving digital access to care and related services.
RELATIONSHIP TO MDLIVE
Certain portions of the Site may be available to you that include communication functionality. The communication functionality enables real-time communication sessions with Evernorth personnel or other persons on behalf of or in conjunction with Evernorth (“Authorized Persons”). When used, certain Personal Information, health information, and/or non-personal information may be shared with or collected by the Authorized Persons depending upon the nature of the communication session. In certain instances, you may be able to selectively grant permission(s) to an Authorized Person to participate with you in interacting with the Site. Certain communication functionality may be provided on the Site for limited purposes, and the Authorized Persons will be unable to provide assistance beyond such purposes.
ADDITIONAL COMMUNICATION AND INTERACTION
The Application enables certain virtual communication and interaction with Evernorth personnel, Authorized Persons, and Application functionality. Based on such utilization of the Application, we may reach out to you through digital and other communication channels to offer additional Application support.