Frequently asked questions
Explore our FAQs below, or feel free to reach out to our support team for more info.
Yes! We are accepting new patients in all states for virtual therapy services for individuals, couples and families.
Most Evernorth Behavioral Care Group services are provided virtually, but we are based in California, Connecticut, Florida, New Jersey, New York, Texas and Washington D.C.
We are in network with Cigna Healthcare commercial plans and Evernorth Health Services.
Yes, we have limited early morning, evening, and weekend availability.
Currently, all of our initial intake and therapy appointments are virtual. Patients seeking in-person care will be able to book this in the near future.
We’ll take your payment information when you book your first appointment. You’ll be charged at the close of your appointment, and it may take 1-2 business days for the charge to show up on your statement. We accept all major credit/debit cards.
Once you complete our onboarding form, we will contact your insurance company on your behalf to learn more about your specific coverage and benefits. Once we have this information, we can provide you with a price range you can expect to pay before you start care at Evernorth Behavioral Care Group.
We offer therapy for individuals, couples, and families. For more information click here
The length of therapy sessions may vary by provider. 45 minutes is most common.
Yes. Our therapists are licensed to practice therapy in their state.
No, we do not treat anyone under the age of 18 at this time.
At this time, we do not offer medication consultation or management. Evernorth Behavioral Care Group providers can collaborate with psychiatrists if a patient requires medication consultation or already works with a psychiatrist.
Evernorth Behavioral Care Group is building a community of committed behavioral health providers. We have teamed up with Octave to provide a fast and simple solution to connect our patients to behavioral health care. Several providers deliver services for both Octave and Evernorth Behavioral Care Group.
We understand that things come up. Please keep in mind that appointments must be canceled or rescheduled at least 24 hours in advance of the session to avoid any charges.
To cancel an intake appointment (i.e. your first appointment with your therapist), email ebcg-support@findoctave.com.
To cancel any therapy appointment after your initial intake, please log into your Client Portal and go to your “Appointments” tab. There, you will see a list of your upcoming appointments, with a button to cancel next to each one. If you'd like to reschedule that appointment, please email your provider to coordinate an alternate time.
Appointments must be canceled or rescheduled at least 24 hours in advance of the session to avoid any charges. To reschedule or cancel an appointment, please send an email directly to your provider. Patients who cancel a session with less than 24 hours' notice, or miss a session, will be charged a $100 late cancellation fee to their credit card on file.
The minimum duration of a session with an Evernorth Behavioral Care Group provider is 16 minutes. Any sessions 16 minutes or less are considered a late cancellation and the late cancellation fee of $100 applies.
All Evernorth Behavioral Care Group sessions have a 15-minute grace period for patients to attend. Providers waiting longer than 15 minutes can end the session and the session will be considered a late cancellation and the late cancellation fee of $100 will apply.
The late cancellation fee is not eligible for insurance reimbursement.
Start by clicking on our “make an appointment” link and fill out some information to be matched to a therapist and find options for appointment times. Instead of selecting an appointment with a specific therapist, you can also request to be connected to a Care Navigator for further assistance in finding a therapist.
Care Navigators work to match you with the right provider, based on information you provide on your initial questionnaire and follow-up communications. If you prefer a live consultation call with a Care Navigator, you can request one when you fill out the questionnaire. They are not licensed providers but are trained to support you throughout the matching process and work directly with an Evernorth Behavioral Care Group therapist for all clinical questions related to the care you’re seeking.
The right match is based on four things: the type of service that fits your needs, the specialty/areas of expertise you require, scheduling preferences, and the personality style with which you connect.
The first 1-3 sessions will be used to determine a mutual fit between you and your provider. If the partnership doesn’t feel right, you should discuss this with your provider directly. If a change needs to be made, a member of the Care Navigation team can help find another provider to support your needs. Although rare, your provider might determine that Evernorth Behavioral Care Group is not the right fit for your needs and more specific treatment or a different level of care is needed. In these cases, we will provide you with referrals to providers outside of Evernorth Behavioral Care Group.