The provider of choice for your customers.
We treat your customers better.
Evernorth Care Group’s personalized care team puts your customers unique health and well-being needs at the heart of all we do. With doctors and specialists who get to know every customer as a person, we have the clinical expertise and resources to create a truly connected approach to care that treats the whole person better – body and mind.
When you refer your customers to Evernorth Care Group, you are helping them with high quality, comprehensive care, and better health outcomes. A fully connected care experience from primary care and specialists to onsite pharmacies, labs, behavioral health and virtual care. And 9+ out of 10 customers recommend Evernorth Care Group.
Top 5 reasons to recommend Evernorth Care Group
- 97% customer retention
- 96% customer satisfaction*
- 87 Net Promoter Score (NPS)**
- 67% more engaged customers and better health outcomes***
- 50+ years of delivering quality care and service
Questions? Email AZBrokerHelp@Evernorth.com
*Professional Research Consultants, Inc. Customer experience surveys. 96% represents proportion of customers scoring 6–10 on a 0–10 scale. January–September 2020.
**Net Promoter Score (NPS) measures how likely customers are to recommend Evernorth Care Group. Evernorth Care Group Q223 survey.
***Cigna Informatics. Cigna 2021 Book of Business Analysis for members utilizing Evernorth Care Group compared to non–Evernorth Care Group plan members.
Customers can get 30- and 90-day maintenance medications delivered to their home from Express Scripts Pharmacy.
This pilot optimizes primary care at home for high-risk chronic customers by broadening access for chronic condition management, post-acute care and preventive care screenings.
A virtual care network of board-certified doctors, pediatricians, dermatologists, and therapists provide whole-person care by phone and video including on-demand urgent care 24/7/365.
Community Outreach & Engagement (COrE) Team
Meet our new Community Outreach & Engagement (COrE) Team:
Lisa serves as the Community Engagement Manager for Evernorth Care Group provides leadership for the new Community Outreach and Engagement Team to drive new customer acquisition, educate sales and broker partners, increase brand awareness, and community partnerships, programs, and events. Lisa holds a dual Master’s in Business Administration in International Business and Marketing and Bachelor of Science in International Business from Western International University and an Associate in Business from Phoenix College. In her free time, she enjoys being a dog mom, staying active, volunteering, and spending time with her family.
Drew started his career with Cigna Healthcare in October 2007 and has held roles as a claim’s processor, managing claims teams within the commercial product area, as an Implementation Manager, and as a Presale Analyst for the Middle Market and National markets. He is also an active member of Cigna’s Customer Centricity Ambassador Team. Drew currently lives in Phoenix, Arizona with his wife Amanda and three kids (Austin, Audrey, and Clara) and his giant lazy Saint Bermastiff Daisy and tiny miniature Australian Shepherd/Corgi mix Raider. He enjoys spending time outdoors enjoying the fabulous weather Phoenix has to offer, weightlifting, acting, and diving into the culture of new cities that he travels to. He is also a proud Army dad.
An Arizona native with a passion for health, Tatum is the new Community Engagement Consultant at Evernorth Care Group. She is excited to help our current patients, attract new ones, and raise community awareness. With her background in health and a deep understanding of the local community, Tatum is dedicated to improving healthcare access and fostering connections between providers and patients. She believes that together, we will create a healthier future for everyone.
Evernorth Care Group accepts a range of health insurance plans and aim to provide your customers with affordable, stress-free medical care.
Medicare Advantage All Plans
- Cigna Healthcare
- Devoted Health
- SCAN - effective 1/1/2024
Through the Brokers Lens
"I had the opportunity of touring the Evernorth Care Group Sun City Multi-Specialty Center in Peoria, Arizona. Speechless! Two floors of specialties, 20 convenient locations throughout the valley and nice, knowledgeable & bilingual staff. After my experience with Evernorth Care Group, they have gained my business and I will also be assigning my members to their providers."
Flor Scheller, Health Plan Advisor & Life Insurance Specialist