Broker Resources
The provider of choice for your customers.
Top Reasons to Recommend Evernorth Care Group
97% patient retention
96% patient satisfaction*
9.5 out of 10 patients would recommend our doctors to friends and family.
84 Net Promoter Score (NPS)**
69% more preventive care visits***
50+ years of delivering quality care and services
We provide integrated primary care with behavioral health, labs, pharmacy, imaging, and dermatology services and have an established network of high-quality specialists.
Recognized by the National Committee for Quality Assurance (NCQA) for delivering high-quality, patient-centered care at 18 health centers for more than 50 years.
We have more than 70 board-certified family medicine, internal medicine, geriatric medicine doctors, and nurse practitioners with an average tenure of 10+ years.
We offer a proactive, patient-centered approach to care. From preventive care to chronic condition management, we excel at coordinating your care to improve health outcomes. Our team of nurses, care coordinators, clinical pharmacists, and support team are here to support every patient through their care journey.
Convenient same-day and next-day appointments (online and in-person).
We have multilingual support with Spanish clinicians and staff.
Currently accept most insurance plans and are welcoming new patients.
After-hours and weekend guidance through our Call Us First program.
Questions? Email AZBrokerHelp@Evernorth.com
*Professional Research Consultants, Inc. Customer experience surveys. 96% represents proportion of customers scoring 6-10 on a 0-10 scale. December 2024.
**Net Promoter Score (NPS) measures how likely customers are to recommend Evernorth Care Group. Evernorth Care Group December 2024 survey.
***Cigna Informatics. Cigna 2023 Book of Business Analysis for members utilizing Evernorth Care Group compared to non–Evernorth Care Group plan members.
Evernorth
Customers can get 30- and 90-day maintenance medications delivered to their home from Express Scripts Pharmacy.
A virtual care network of board-certified doctors, pediatricians, dermatologists, and therapists provide whole-person care by phone and video including on-demand urgent care 24/7/365.
Community Outreach & Engagement (COrE) Team
Meet our Community Outreach & Engagement (COrE) Team:
Lisa serves as the Growth Leader for Evernorth Care Group provides leadership for the Community Outreach and Engagement Team to drive new customer acquisition, educate sales and broker partners, increase brand awareness, and community partnerships, programs, and events. Lisa holds a dual Master’s in Business Administration in International Business and Marketing and Bachelor of Science in International Business from Western International University and an Associate in Business from Phoenix College. In her free time, she enjoys being a dog mom, staying active, volunteering, and spending time with her family.
Drew started his career with Cigna Healthcare in October 2007 and has held roles as a claim’s processor, managing claims teams within the commercial product area, as an Implementation Manager, and as a Presale Analyst for the Middle Market and National markets. He is also an active member of Cigna’s Customer Centricity Ambassador Team. Drew currently lives in Phoenix, Arizona with his wife Amanda and three kids (Austin, Audrey, and Clara) and his giant lazy Saint Bermastiff Daisy and tiny miniature Australian Shepherd/Corgi mix Raider. He enjoys spending time outdoors enjoying the fabulous weather Phoenix has to offer, weightlifting, acting, and diving into the culture of new cities that he travels to. He is also a proud Army dad.
Through the Brokers Lens
"I had the opportunity of touring the Evernorth Care Group Sun City Health Care Center in Peoria, Arizona. Speechless! With convenient locations throughout the valley and nice, knowledgeable & bilingual staff. After my experience with Evernorth Care Group, they have gained my business and I will also be assigning my members to their providers."
"My experience with Evernorth Care Group has been outstanding. I trust Evernorth Care Group because I know my members are in caring hands and I am confident they are well taken care of. Their online scheduling is user-friendly and easy to navigate, which makes the process smooth. I truly enjoy working with Lisa Farrah Carrillo and appreciate the professionalism she brings to our partnership. I highly recommend Evernorth Care Group services to anyone looking for reliable and quality care for their members."
Flor Scheller, Health Plan Advisor & Life Insurance Specialist
Yesenia Galeana, Health Plan Consultant
Evernorth Care Group customer communications provide information about our 18 health care centers and services.