Stapley Health Center

I love my PCP but the urgent care which I use somewhat often due to an ongoing condition, was closed. The providers in the urgent care were superb as well! I'm no longer happy with the Evernorth group as they have made numerous changes that negatively impact the patients over the past 18-24 months. I don't feel they have the medical consumers best interest in mind. Had I known I would now be stuck with sitting in an emergency room I would have changed my medical plan when I was able. Shady!

I've been a regular patient of Cigna now Evercare N group for more than 7 years. I'm a retired medical professional with extensive billing background. What I can say positively....The staff and physicians are phenomenal!! Their your companies only saving grace rn. The constant change in management and billing is 100% why this review is so low. They refuse to bill my insurance even tho it does have very good out of network benefits. Their cash pay price is no longer "affordable". After speaking with the billing department it's clear that Evercare is essentially upcharging visits for optimal yield from both the insurance companies and patients. Which IMO should be classified as corporate greed. Yalls billing reactions to being called out for not honoring the general 50% discount for cash pay...."Go find another facility" speaks VOLUMES for how little this company cares about retaining you as their patient. Which is sad. Unfortunately with my complex history I've no choice but to be financially screwed by these people. For those reading....Again the care is great. Just watch your billing!!

Met my new Doctor today. She was nice and actually took the time to listen to my concerns. Unlike most Doctors running in the room and back out in five minutes.. Hopefully we can grow old together, I hate switching Doctors. Dr Baier was great! ***Follow-up I had a few questions after my visit regarding test results. I messaged thinking I would get the Dr. but instead a nurse responded a few times and didn't answer my questions. I feel like she was rude and not helpful at all. I canceled my follow-up visit and went somewhere else.

Nice large facility, yet they managed to keep it feeling homey. The staff is great from the reception desk to the assistants and doctors all the way to checkout. Contented sigh

Dr. Hattab and his MA, Stacey were amazing. Dr. Hattab spent over an hour with my grandmother, my aunt, and me as we discussed my grandmothers declining health. He took time to answer questions, explaining medications, conditions, and we left his office with a definitive plan of care to give my grandmother the best possible quality of life. I have never encountered such a thorough, caring physician. He showed compassion and empathy during our time with him; traits that are not always found in healthcare. I am so thankful to have Dr. Hattab as a resource for my grandmother's health journey.