North Valley Health Center

Do not go to Taylor Tran AuD. She is very unknowledgable of her work and instead of admitting what she doesnt know she thinks she can fake her way through it and get away with it. Her behavior also appeared very lazy like she takes no pride in her work. I needed earplugs made, and even though it was odd to say, she insisted she'd done this before. I think she had done it once in school and was hardly paying attention. I hadn't had this done before but everything felt wrong. She didn't know what kind I needed and we spent a long time while she instant messaged someone asking what I needed. She quoted something around 20 dollars an ear and gradually the price increased to 150 per ear. She did the procedure three times, until my ears hurt so bad she said, oh well we can have them do it again later. She insisted on a follow up appointment to tell me how to clean them because I asked and she didn't know. I didn't even get to pick the color. She left a message on my machine, but with no samples I just said blue. When I came in I had lots of questions and she gave a lot of snark non-answers. I asked how to put them in she said dUh tHeYre CusTOm, JuSt StICk ThEM in. Clean with a "kleenex" and oto ease is a cleaner. I get home and read the pamphlet and of course there is a special way to put them in 4 steps actually, otoease is an oil to help slide them in, proper cleaning instructions. Not only did she not know anything she couldn't be bothered to read the pamphlet. Anyway they are uncomfortable and don't fit and don't actually work. I called her and she said she did all she can do, it is the company that makes the mold from the impression's fault, so I tried to make a new appointment with a different audiologist same company. I have a warranty, it is their duty to fix this. They canceled my appointment and said they were closing down several weeks after my new appointment was scheduled. They didn't care to fix their mess. I called a new Audiologist, they said they would do it, but the original people should be fixing this and I should contact the board of health. I have to pay for all of the impressions to be made again of course. I do this and this audiologist was so much more professional. She washed her hands before touching me! She had a light and a stool so she could sit and see in my ear and manipulate the tools. I could feel the stuff fill my ear and she waited several minutes for it to set. Gave me color samples to choose from. Tran did non of this. New Audiologist said I didn't even get the expensive filters I was charged for. Now the company that makes them want to charge me more to change the color and put the filter I need that I paid for previously. I keep paying more money, this has been 5 months since I tried to get these and I still don't have them. All because Taylor Tran is just punching a time card. She lost her job here already, and hope she doesn't continue in this field of work. Because she cheated me and she will cheat you too.

Dr Rogen was awesome! We talked about everything I could think of and he didn't try to rush me or anything. Seeing him again next week. Thank you so much!

Unprofessional. I had to pay a $30 copay for them to not even do a physical on my first new patient appt. All they gave me was a referral, which I didn’t ask for or need. The whole appt was a waste of my time and money. I will never see Dr. Reed again. The two things I came in for I got no help with whatsoever. Just pushed off with a referral. Seriously what is the point of a PCP if they can’t do anything but give you to another doctor. I mean seriously I barely even got an exam. They just talked to me, took a temp, weight, BP, and listened to my heart and lungs. That is not an exam. Especially a new patient exam. I am so dissatisfied with the service I received, or rather lack of. They didn’t even have my name right on my file!

I should have looked at the reviews before going… Very unprofessional place! And this is a serious concern, will address to manager as well… I had my appointment which was last 2 years ago, I didn’t get my lungs or heart listened to… So no physical exam… At the front desk they pulled on their tablet a questioner and said would you like to answer questions about Depression and Anxiety … I’m assuming because this is what I had on my record previously as a concern 2 years ago, so since I was confused what the questioner was for I didn’t do it, so now providers don’t even ask that in person OK GOT it. Didn’t update my med list, didn’t address any of my previous health issues as the PRIMARY CARE. Failing your main goal in a health setting….QUICK AND LAZY PRACTICE, just to get payment no care for actual health and care for a patient. Will definitely not go again ever… I don’t know if this location is wacky or what🙄 This was not an issue when it was Cigna and location on Shea / Scottsdale rd.

A part of Cigna, this building houses my primary care doctor, a podiatrist an optometrist, an eyeglass place, a pharmacy and an urgent care. There may be even more who knows. I like it fine. I'm diabetic so I need my eyes checked once a year and my feet 3 times a year so it's cool they're all in the same place. My PCP Dr Ballanca is awesome. She's thorough and conscientious and my podiatrist, Dr Wurster rocks. I'm happy I'm in their care