Not sure where to go for medical care this winter? Learn your options.

If you aren’t feeling well and need to connect with a provider, you don’t always need to make an appointment with your family doctor. 

There are several care options available depending on your needs:

Virtual Care

• When to use: For minor medical conditions (colds and flu, rash, sore throat, etc.)
• Cost and time: Faster service, and costs are typically the same or less than a visit to your PCP
• How to access: Call 800.233.3264 to connect with Evernorth Care Group, or access online via MyChart during regular business hours

Primary Care Provider

• When to use: For minor medical concerns or routine preventative care (chronic conditions, vaccines and screenings, skin conditions, etc.)
• Cost and time: May charge a copay and/or insurance deductible, and requires a short wait time (same-day or next-day delivery)
• How to access: Call 800.233.3264 or schedule an appointment online via MyChart

Urgent Care

• When to use: For non-life-threatening conditions or injuries, or when your PCP is not available (cuts and burns, sprains and broken bones, UTI, etc.)
• Cost and time: Lower cost than the emergency room but could cost more than a PCP visit. Wait times vary; however, an appointment is not required
• How to access: Visit an in-network urgent care near you, or any Evernorth Care Group Urgent Care location

Emergency Room

• When to use: For immediate treatment of critical injuries or illnesses, available 24/7 (bleeding, heart attack, loss of consciousness, difficulty breathing, etc.)
• Cost and time: Highest cost, and wait times can be long and unpredictable
• How to access: Call 911 or visit the nearest emergency room if the situation seems life-threatening or needs immediate medical attention

Your options may vary depending on your health plan and coverage. Download our flyer to learn more.